Returns + Exchanges
NEED TO RETURN SOMETHING?
We will gladly accept exchanges within 7 days of receipt of any item purchased from the Hilda online store that meets the criteria of our online returns policy. Please note, all Hilda purchases are final. No refunds will be accepted, except due to a fault.
TO EXCHANGE AN ITEM:
1. Simply email the online team at firstname.lastname@example.org. You will be sent a Return Authorisation (RA) number upon response.
2. Package your item(s) into the original parcel packaging or suitable new packaging. Ensure you include your packing slip with RA number clearly printed (original or copy).
3. Return your parcel via your local post or courier to:
PO Box 200
LANE COVE NSW 1595
We recommend the use of a trackable, registered or insured service, as Hilda is not responsible for parcels lost in transit.
ONLINE RETURNS POLICY
All return requests must be made within 7 days of receipt of your order.
There are no refunds on ANY items unless faulty or not as described.
We are unable to process refunds or exchanges for online orders in our boutiques or at our head office. All returns must be mailed to our warehouse.
We request you include your original packing slip with your parcel.
All items purchased in our online boutique must be returned unused, unworn and unwashed with original swing tags still attached or they may not be accepted.
We do not accept returns or exchanges on earrings or underwear due to hygiene.
All shoes should be returned without scratches or stains and in their original, undamaged packaging.
When trying on garments, please remove any jewellery to avoid damage.
Please allow 2 - 5 days for processing from the date we receive your item.
All items purchased online are final sale and cannot be returned for a refund unless faulty. Exchanges can be offered where applicable.
For faulty or incorrect items, Hilda will happily pay the postage costs for dispatch of the replacement. Hilda reserves the right to inspect returned items and deny return or exchange of goods if we do not see them to be damaged or in the case of exchange, if they are not returned to us in resalable condition. To avoid this, please remove jewellery before trying garments on and leave all swing tags and accessories attached until you are happy with your purchase. If you have any further questions please don't hesitate to contact us at email@example.com and will respond asap.